Customer Care :
Our Customer Care service assists
in establishing, maintaining and managing customer relationship. The
Customer Care offerings create a virtual customer service center to manage
customer requirements through various channels like voice, e-mail and
chat on a 24/7 basis. Customers call to check on the status of an order,
verify their account status, manage their account, register a concern
etc.
TeleMarketing/TeleSales Services
Our telemarketing and telesales services provide Outbound direct marketing
campaign helping sell products like home equity loans, insurance products,
wireless services for telecom providers etc. We target interaction with
potential customers to generate interest in products and services, or to
up-sell and cross-sell to an existing customer base.
Technical Services
HeliosOS provides round the clock technical support for
businesses and consumers. We provide problem resolution and support
for customers wrt to Hardware, software and peripherals, customers
calling having problem dialing up their ISP etc.
HelpDesk for IT services
We
provide full fledge Level 1/Level 2 (Primary/Secondary
support) for your IT application landscape. The
services are provided backed up by SLA’s.
We are also experienced in providing support
using ITIL framework. As part of help desk services,
we provide assistance to customers in range of aspects
o Creating User Id’s
o Maintian ACL's
o Resolving password and other access issues
o Assisting with software issues like installation
o LOB application issues Routing of issues to designated
contacts etc
Back office Services
o Insurance processing
o Legal Processing
o Health Care Information Processing
Insurance Processing
We provide a range of
insurance processing activities :
New Client acquisition
o Outbound sales calls
o Assesment of Risk
o Initial set up
o Issuing Policy
Policy Maintenance
o Client data maintenance
(changes to address/beneficiary etc)
o Accounts Receivable
o Etc
Claims processing service
